How would HAF user eligibility be managed?
We're able to store existing HAF users (parents/guardians and children) and provide a registration process to check and approve eligible users if you do not currently manage your own HAF database.
How would we manage several providers using the same locations? E.g. 4 different providers might use the same primary school - sometimes even on the same day - so how would permissions be managed so they can only see bookings made to their service?
Providers will be set up with their own individual account in the booking administration portal. The portal is segregated so that providers are not able to see other providers details/bookings. They can share the same locations (address database, specify location of activities) without sharing data.
Would providers have access to children/parent details/data?
Providers will only be able to see the details of those who book onto their activities, not those who book onto other provider activities.
Do providers have access to other providers information?
No. The system is designed to ensure providers can only see their own data and bookings.
How can I search for a parents/guardians account details?
Using our "omni-search" function in the administration portal (at parent level), service owners (Local Authority HAF team) can search for a parents/guardians account by their name or email address across all providers without having to go down into a provider (NOTE – this is only visible to Service Owners, Providers cannot see this).
Can we report on attendees per providers, and child details? We need this information to report back to Central Government.
Yes, the Local Authority HAF team will be able to run CSV reports on all system data.
A user has queried that they should have more credits left but the system is preventing them from booking any more sessions. What should we do?
The Local Authority HAF team will need to contact bookinglab via the support desk to investigate.