HAF Provider FAQ

Activity Admin

Can I set different space limits for each individual session for the same activity?

If you want to increase or decrease the number of spaces per session, you will need to create each session (date) of your activity as a single event. If you have created your activity as a recurring event, please contact the HAF team detailing which individual sessions you would like to increase or decrease the spaces of. They will forward your request to bookinglab via the support desk.

How do I add a child onto an activity session via the admin portal (back-office)?

Go to the activity profile of the session you wish to book a child onto. Under the ‘Attendee Management’ menu, click on the ‘Add HAF attendee’ sub-menu, and enter the HAF ID of the child, along with the email address of their registered parent/guardian. This will check if they are registered on the booking system (NOTE, you can only book a HAF child if they are registered). Once confirmed, you can then book them onto that session. The parent/guardian will then receive email confirmation for the booking.

Can we export a 'register' via CSV reports, then feed this back/upload back into the system to mark attendees as arrived or no shows? Would this have to be manual? 

A check-in app is currently in the pipeline – there is no release date as of yet.

The ‘Print attendees list’ button in the activity profile will generate a CSV report of the children attending that session which can be used to check attendance. Alternatively, you’ll be able to mark attendees as ‘arrived’ in the attendees list of the activity profile on the day of the session.

How can I add or amend booking questions?

If you wish to add or amend any booking questions for your activities, please request this via the Local Authority HAF team who will forward your request to bookinglab via the support desk.

How do I add or amend our terms and conditions/privacy notice?

If you wish to add or amend your terms and conditions or privacy notices for your activities, please request this via the Local Authority HAF team who will forward your request to bookinglab via the support desk.

Staff Admin

How do we create a new staff member/admin account?

This must be requested via the Local Authority HAF team you're working with to add a new staff member/admin to your Provider administration portal.

How do we delete a staff/admin account?

This must be requested via the Local Authority HAF team you're working with to remove a staff members/admins access from your Provider administration portal.